Cancellation Policy

Cancellation Policy

At Gloria Modis, we understand that sometimes plans change, and we strive to make the cancellation process as smooth and transparent as possible for our customers. Please take a moment to review our comprehensive cancellation policy outlined below:

1. Cancellation Period:
Customers can cancel their order within 3 hours of placing it for a full refund. After this period, cancellations may be subject to certain conditions and fees, as detailed below.

2. Cancellation Fees:
a. Orders canceled within 3 hours of purchase: No cancellation fee.
b. Orders canceled after 3 hours and before shipment: A cancellation fee of 50 percent of the order value may apply.
c. Orders canceled after shipment: Once an order has been shipped, it cannot be canceled. In this case, customers may initiate a return or exchange as per our Return Policy.

3. Process for Cancellation:
Customers can initiate a cancellation by contacting our customer support team via email. Please provide your order number and reason for cancellation to expedite the process. Our support team will guide you through the cancellation process and any applicable fees.

4. Refund Process:
a. Refunds for canceled orders will be processed within 10-14 business days from the date of cancellation.
b. Refunds will be issued to the original payment method used during the purchase.
c. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

5. Exceptions to Cancellation Policy:
a. Made-to-order or customized items: Orders for personalized or made-to-order items may not be eligible for cancellation once production has begun. Please check the product description or contact our support team for clarification before placing your order.
b. Digital products: Orders for digital goods or services may not be eligible for cancellation once the download or access link has been provided.
c. Special promotions or clearance items: Orders for items purchased during special promotions or clearance sales may be subject to different cancellation policies. Please refer to the terms and conditions of the specific promotion or sale for details.

6. Modification of Orders:
Customers may request modifications to their orders (e.g., change of size, color, or shipping address) within 12 hours of purchase. Modifications requested after this period may not be possible, or additional fees may apply.

7. Communication of Changes:
Gloria Modis reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes to the policy will be communicated to customers via email or by posting the revised policy on our website.

By placing an order with Gloria Modis, you agree to abide by the terms and conditions outlined in this cancellation policy. If you have any questions or concerns regarding cancellations or refunds, please don't hesitate to contact our customer support team for assistance.

Last Updated: 02/04/2024